Reference

Open your privacy choices at 11game

11game keeps this Privacy Policy focused on the data tied to your account, wallet checks, device signals, cookies, KYC files and messages from us.

Account dataCookie choicesUPI privacyIndia support

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Explore India privacy rules for accounts

11game Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Use this policy to understand which data we collect when you create an account, keep your wallet active, contact support, change security settings, or ask us to adjust a record. 11game may ask for your name, mobile number, email address, payment identifiers, device data, login history,

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cookie choices and KYC records where checks are required. We use those details to run your account, verify wallet activity, respond to privacy requests, prevent unauthorised access and meet legal duties that apply in India. Account access depends on local law and is available where local
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law permits, so the policy may apply differently by state, device location, payment route, or verification status. We do not sell your personal data or use payment references to expose full banking credentials. Where a processor helps with hosting, payments, support tools, fraud checks or analytics,
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we require them to handle data only for the instructed purpose, keep staff access limited, report incidents that could affect your records, and keep audit trails for requests that affect privacy.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP PATHS

Check paths for privacy help

Privacy questions are handled by the same care team that can verify account ownership without exposing wallet or KYC records in an open chat.

Email privacy desk Send a clear request from your registered email and include the account ID if you have it. We use email for copy requests, correction requests, cookie questions, deletion queries and longer privacy follow-ups that need written replies.

Live chat checks Use chat after logging in when your question is short or time sensitive. Our team may confirm mobile OTP status, recent wallet activity, device details or KYC stage before discussing personal data.

Payment privacy route For UPI, Paytm, PhonePe, or Google Pay concerns, share the transaction time and masked reference only. We avoid asking for full payment credentials and route the privacy query to wallet specialists for account-safe checks.

DATA CARE

Browse the safeguards behind your data

Your privacy settings are part of the account flow, not a separate promise hidden away from the lobby.

Data collection

We collect account and contact data you provide, plus device, IP, cookie and session records created during login. KYC material is requested only when account checks, age checks or wallet rules require added proof.

Payment records

UPI, Paytm, PhonePe and Google Pay references are kept with masked identifiers, status changes and timestamps. We use them to match wallet activity, handle disputes, trace failed credits and answer privacy requests.

Cookie controls

Cookies keep you signed in, remember language choices and help detect repeated failed login attempts. You can change browser settings, though some account security, saved sessions and wallet confirmation features may not work as expected.

Access safeguards

We use OTP checks, password controls, device checks and staff access limits to reduce unauthorised viewing. Support teams see only the records needed for the privacy task they are handling, with actions logged.

Retention periods

Records are kept for as long as needed for account service, payment disputes, security logs, tax or legal duties. When retention no longer applies, we delete or anonymise the record during scheduled clean-up cycles.

Your requests

You may ask to access, correct, restrict or delete personal data where the law allows. We verify identity first, then explain what we can change, what must be retained and when you can expect a reply.

Ask privacy questions before joining

These answers explain how the policy works when you are deciding whether to join, updating account details, or checking how wallet data is used. Privacy rights can depend on your location, verification stage and the law that applies to the request. If an answer does not fit your case, contact us with the registered mobile number or email so we can locate the account safely before sharing any record.

We collect details you submit, such as name, mobile number, email address, login credentials and account preferences. We also create security records like IP address, device type, cookie ID, login time and OTP verification status.

Payment references from UPI, Paytm, PhonePe and Google Pay are stored with masked identifiers, timestamps and status changes. We use them to match transactions, resolve wallet queries, investigate failed credits and meet record duties.

Yes, you can request a copy through email or logged-in chat. We verify the account first, then share data we can lawfully provide, excluding records that may affect security, fraud checks or another person.

You can ask us to correct contact details, spelling errors or profile fields when the change is supported by evidence. KYC or payment records may need extra checks before any update is accepted.

Retention depends on the record type and legal reason. Account, payment, security and support records may be kept for different periods, then deleted or anonymised when they are no longer required for that purpose.

We share data only with processors that support hosting, payments, support tools, analytics, fraud checks or legal duties. They must handle the data for the instructed purpose, keep access limited and protect transfer records.

Yes. Access and eligibility depend on local law and are available where local law permits. Privacy rights, verification checks and data retention can vary based on your location, account status and payment route.

Open your privacy choices at 11game

Check paths for privacy help

Browse the safeguards behind your data

Data collection

Payment records

Cookie controls

Access safeguards

Retention periods

Your requests

Ask privacy questions before joining

01 What data do you collect when I open an account?

02 How is my UPI or wallet data handled?

03 Can I ask for a copy of my data?

04 Can I correct details in my account?

05 How long do you keep my records?

06 Do you share data with other companies?

07 Does local law affect account privacy?

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