Reference

Read Our Terms Before You Start

These Terms and Conditions govern your use of 11game and set out the rules that apply to your account, your activity on the platform, and how we handle…

Governed by applicable local lawApplies to all account activityUPI, Paytm, PhonePe transactions coveredUpdated when rules changeContact us for any clarification

Explore the Lobby Read FAQ

Explore What These Terms Cover

11game Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms apply to every action taken under your 11game account — from funding your wallet using UPI, Paytm, or PhonePe, to placing bets, requesting withdrawals, and contacting support. By continuing to use our platform, you confirm that you have read and accepted these conditions in

1
full. We may update these Terms when our services change or when local regulations require it; we will notify you via the registered email on your account before material changes take effect. If any provision conflicts with applicable Indian law, that provision is modified only to
2
the extent necessary to comply, and the remaining Terms continue in force. Your account remains subject to the version of the Terms that was active at the time each transaction occurred.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Reach Us About Any Terms Query

If any clause in these Terms is unclear, or if you believe your account has been affected by an error in how they were applied, our support team is available around the…

Live Chat Connect with our support agents directly from your account dashboard. We address Terms-related queries with clause citations so you know exactly where the rule comes from.

Email Support Write to us at our support address for detailed written responses. Email is ideal for formal disputes or when you need a written record of how a Terms clause has been applied to your account.

Help Centre Our Help Centre indexes key Terms clauses by topic — account limits, payment rules, withdrawal conditions, and data rights — so you can locate the relevant section without waiting for an agent.

HOW WE OPERATE

Browse Our Account and Data Practices

Behind these Terms are concrete operational practices — from how long we keep your data to how you can request changes to your account record.

Data Handling

We collect only the data needed to operate your account — name, contact details, payment identifiers for UPI or Paytm, and transaction history. We do not sell your personal data to third parties under any circumstance covered by these Terms.

Cookie Policy

Cookies on 11game track session state and preferences, not personal financial data. You can manage cookie preferences through your browser settings; disabling certain cookies may affect lobby functionality but will not close your account.

Account Security

Your account credentials are your responsibility under these Terms. We use encrypted connections for all logins and transactions, and we will never ask for your password via email or chat. Report suspected access to us immediately.

Data Retention

We retain account and transaction records for the period required by applicable Indian financial regulations. After the retention window closes, data is securely deleted unless an open dispute requires us to keep it longer.

Right to Correct

You may request a correction to any personal data we hold on your account by contacting support with proof of the accurate detail. We process correction requests within the timeframe set out in these Terms.

Account Closure

You may request account closure at any time through the support channels listed above. Under these Terms, any pending withdrawal at the time of closure will still be processed to your verified PhonePe or bank account.

Answers to Common Terms Questions

The questions below address the clauses that come up most often. Each answer points to the relevant area of these Terms so you can read the full clause if needed.

These Terms apply to every person who opens an account on 11game and uses the platform where local law permits. By registering, you confirm that you meet any eligibility conditions applicable in your jurisdiction under Indian law.

We will notify you of material changes via your registered email before those changes take effect. Minor clarifications may be updated without advance notice, but the effective date on this page is always updated so you can see when the document last changed.

Your transaction and identity records are retained for the period required by applicable regulations, then securely deleted. You can request a copy of the data we hold before closure by contacting our support team with your account details.

All deposit and withdrawal activity via UPI, Paytm, and PhonePe is governed by the payment section of these Terms. That section sets out processing timelines, dispute procedures, and the steps we take if a transaction fails or is flagged for review.

Contact our support team via live chat or email and reference the specific clause you believe has been applied incorrectly. We will review the case and respond with a written explanation citing the relevant Terms provision within the timeframe stated in the document.

Yes — the Terms prohibit fraudulent account activity, use of another person's payment credentials, attempts to manipulate game outcomes, and any action that violates applicable Indian law. Accounts found in breach may be suspended pending investigation.

Submit a correction request through our support channels and include documentation confirming the accurate detail — such as a government-issued ID or a bank statement matching your PhonePe or UPI account. We process valid requests as set out in these Terms.

Read Our Terms Before You Start

Reach Us About Any Terms Query

Browse Our Account and Data Practices

Data Handling

Cookie Policy

Account Security

Data Retention

Right to Correct

Account Closure

Answers to Common Terms Questions

01 Who do these Terms apply to?

02 Can 11game change these Terms without notice?

03 What happens to my data if I close my account?

04 How do these Terms cover UPI and Paytm transactions?

05 What should I do if I disagree with a decision made under these Terms?

06 Are there any activities that these Terms prohibit?

07 How can I request a correction to my account data?

Related Pages